Systems and methods for managing a customer account switch

ABSTRACT

Systems and methods for management of an account switch are disclosed. An account switch management system may include one or more memory devices storing software instructions, and one or more processors configured to execute the software instructions to receive a list of transaction entries to be switched from a first account to a second account and account information associated with the first account and the second account. The one or more processors may also determine a recommendation relating to a customer action based on the transaction entries and the account information. The one or more processors may provide the list of transaction entries and account information and the recommendation to the client device. The one or more processors may also receive a request from the client device to complete an action and transmit a notification to a processing device to complete the action.

TECHNICAL FIELD

The disclosed embodiments generally relate to financial accountprocessing systems, and more particularly, to systems and methods formanaging a customer switch of financial accounts.

BACKGROUND

Currently, financial account providers, such as banks, credit cardcompanies, merchants, lenders, and the like, offer incentives forpotential customers to switch their financial accounts from an existingprovider. However, once a customer decides to switch financial serviceproviders and opens a new account, the process of switching eachrecurring transaction to the new account may be difficult andtime-consuming for the customer to manage.

After the customer opens a new account, existing technology lacks aquick and simple way for the customer to determine which transactionsneed to be switched from their old account to their new account. Acustomer may turn to an account statement to determine whichtransactions may need to be switched. However, a customer's accountstatement may list hundreds of past transactions with coded and uncleartransaction descriptions, making it difficult for the customer to make acomplete list of each transaction to be switched.

Further, once the customer determines which transactions need to beswitched to their new account, it may be difficult to plan and carry outa procedure for switching each transaction to the new account thatensures that the switch is efficient and that all transactions occur asnecessary. For example, it may be difficult to determine when aparticular transaction (e.g., a bill pay) should be switched over to thenew account without risk of the bill not being paid or their beinginsufficient funds in the account from which the payment will be made,resulting in penalty fees.

These potential drawbacks may dissatisfy customers and may evendiscourage customers from switching financial service providers in thefirst place. Therefore, there exists a need to allow customers toquickly and easily identify and manage the switching of transactions toa new financial account.

SUMMARY

Consistent with a disclosed embodiment, a method for using an accountswitch data engine is provided. The method may include receiving, by oneor more processors, transaction information relating to previoustransactions associated with a first user and a first financial accountand generating, by the one or more processors and based on thetransaction information, a list of one or more transaction entriescorresponding to future transactions that are to be switched from thefirst financial account to a second financial account. The method mayalso include receiving, by the one or more processors, input from atleast the first or a second user to modify the list, and modifying, bythe one or more processors, the list based on the input. The method mayadditionally include providing, by the one or more processors, arepresentation of the modified list to a client device.

Consistent with a disclosed embodiment, an account switch data enginesystem is provided. The account switch data engine system may includeone or more memory devices storing software instructions, and one ormore processors configured to execute the software instructions toperform one or more of the exemplary processes disclosed herein.

Consistent with another disclosed embodiment, a method for managing afinancial account switch is provided. The method may include receiving,by one or more processors, a list of transaction entries to be switchedfrom a first account to a second account, the transaction entriesrelating to transactions involving the first account and accountinformation associated with the first account and the second account.The method may also include determining, by the one or more processors,a recommendation relating to a customer action associated with the firstand/or second account, based on the transaction entries and the accountinformation. The method may further include providing, by the one ormore processors, the list of transaction entries, the accountinformation, and the recommendation to a client device. The method mayadditionally include receiving, by the one or more processors, a requestfrom the client device to complete an action relating to the firstand/or second account, and transmitting, by the one or more processors,a notification to a processing device to complete the requested customeraction.

Consistent with another disclosed embodiment, an account switchmanagement system is provided. The account switch management system mayinclude one or more memory devices storing software instructions, andone or more processors configured to execute the software instructionsto perform one or more of the exemplary processes disclosed herein.

Consistent with other disclosed embodiments, tangible computer-readablestorage media may store program instructions that are executable by oneor more processors to implement any of the processes disclosed herein.

It is to be understood that both the foregoing general description andthe following detailed description are exemplary and explanatory only,and are not restrictive of the disclosed embodiments.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and constitute apart of this specification, illustrate several embodiments and, togetherwith the description, serve to explain the disclosed principles. In thedrawings:

FIG. 1 is a block diagram of an exemplary system, consistent withdisclosed embodiments;

FIG. 2 is a block diagram of an exemplary server, consistent withdisclosed embodiments;

FIG. 3 is a flowchart of an exemplary process switching transactionsassociated with financial accounts, consistent with disclosedembodiments;

FIG. 4 is a flowchart of an exemplary process for using an accountswitch data engine, consistent with disclosed embodiments.

FIG. 5 is a flowchart of an exemplary process for managing an accountswitch, consistent with disclosed embodiments; and

FIGS. 6-9 depict exemplary user interfaces that may be displayed andused by a customer managing an account switch, consistent with disclosedembodiments.

DESCRIPTION OF THE EMBODIMENTS

Reference will now be made in detail to exemplary embodiments, examplesof which are illustrated in the accompanying drawings and disclosedherein. Wherever convenient, the same reference numbers will be usedthroughout the drawings to refer to the same or like parts.

FIG. 1 shows an exemplary system 100 that may be configured to performone or more software processes that, when executed, provide one or moreaspects of the disclosed embodiments. The components and arrangementshown in FIG. 1 is not intended to be limiting to the disclosedembodiment as the components used to implement the processes andfeatures disclosed here may vary.

In accordance with certain disclosed embodiments, system 100 may includean account switch management device 102, one or more client devices 120,one or more third-party devices 130, and network 140. Other componentsknown to one of ordinary skill in the art may be included in system 100to process, transmit, provide, and receive information consistent withthe disclosed embodiments.

Account switch management system 102 may be a computer-based systemincluding computer system components, such as one or more servers,desktop computers, workstations, tablets, hand held computing devices,memory devices, and/or internal network(s) connecting the components. Inone embodiment, account switch management system 102 may be a serverthat includes one or more processor(s), memory devices, and interfacecomponents. Account switch management system 102 may be a single serveror may be configured as a distributed computer system including multipleservers or computers that interoperate to perform one or more of theprocesses and functionalities associated with the disclosed embodiments.In certain embodiments, account switch management system 102 may be aserver that is associated with a financial account provider 110, suchas, for example, a bank, lender, merchant, credit card provider, and anyother entity that provides financial accounts to customers. Financialaccounts may include, for example, credit card accounts, checkingaccounts, savings accounts, loans, investment accounts, and any othertype of account relating to financial products. In one aspect, financialservice provider 110 may provide services for switching the customers'existing financial accounts to financial accounts provided by financialservice provider 110.

Account switch management system 102 may include an account switch dataengine 104. Account switch data engine 104 may be a computing componentand/or program configured to execute instructions to perform one or moreprocesses consistent with disclosed embodiments. For example, accountswitch data engine 104 may be configured to perform a process togenerate a final checklist of transactions to be switched. In someaspects, the exemplary process may be, at least partially, an automatedprocess that includes generating the final checklist based ontransaction data associated with a customer's previous financialaccount. Account switch data engine 104 may transform the transactiondata into a form that allows the customer and account switch managementsystem 102 to perform an account switch.

Client device 120 may be one or more computer systems. For example,client device 120 may include a general purpose or notebook computer, amobile device with computing ability (e.g., smart phone, tablet, etc.),a server, a desktop computer, tablet, or any combination of thesecomputers and/or affiliated components. In one embodiment, each clientdevice 120 may be a computer system or device that is operated by a user112 who is a customer or a potential customer of a financial serviceprovider.

Client device 120 may be configured with storage that stores one or moreoperating systems that perform known operating system functions whenexecuted by one or more processors. By way of example, the operatingsystems may include Microsoft Windows™, Unix™, Linux™, Apple™ Computerstype operating systems, Personal Digital Assistant (PDA) type operatingsystems, such as Microsoft CE™, or other types of operating systems.Accordingly, embodiments of the disclosed invention will operate andfunction with computer systems running any type of operating system.Client device 120 may also include communication software that, whenexecuted by a processor, provides communications with network 140, suchas Web browser software, tablet or smart hand held device networkingsoftware, etc. Client device 120 may be a device that executes mobileapplications, such as a tablet or mobile device.

Third-party device 130 may be one or more computer systems associatedwith a third-party. Third-party device 130 may include one or morecomputing systems that are configured to perform computer-implementedprocesses, such as a server, desktop, laptop, mobile device, etc.Third-party device 130 may be associated with an entity that may arrangeto transact with a customer. For example, third-party device 130 may beassociated with an entity that receives a payment from a customer (e.g.,bill payment to a merchant), delivers a payment to a customer (e.g.,direct deposit from a financial service provider, such as an employer'sbank), and/or processes a payment to or from a customer (e.g., ACHprocessing). Third party device 130 may also offer connectivity to auser's previous online bank account (e.g., accessed through input ofusername and password) in order to obtain transactions for use withaccount switch data engine 104.

In one example, a third-party device 130 may be associated with amerchant, such as one or more providers of goods and/or services, suchas a retailer, etc. Third-party device 130 may be configured to performfinancial transaction processes, such as receiving, processing, andhandling payment transactions associated with the sale of goods and/orservices provided by the associated merchant. Third-party device 130 maybe configured to receive payments from a financial account held by acustomer of financial service provider 110. In one example, the paymentsmay be recurring payments to the merchant associated with third-partydevice 130 for goods and/or services received by the customer (e.g.,payments associated with a household bill, such as an electric bill).Third-party device 130 may communicate with financial service provider110 (i.e., a computing system associated with financial service provider110) to allow transfer of funds from the customer account to themerchant for making one or more payments.

In another example, a third-party device 130 may be associated with afinancial service provider, which may be different from financialservice provider 110. In one aspect, the financial service provider maymaintain a financial account for the customer (e.g., user 112). Forexample, the financial account may be a credit card account. Thethird-party device 130 may be configured to communicate with financialservice provider 110 (i.e., a computing system associated with financialservice provider 110) to allow transfer of funds from the customeraccount (held with financial service provider 110) to the other customeraccount (held with the financial service provider associated withthird-party device 130, which may or may not be the same as financialservice provider 110), such as for the payment of a credit card bill. Inanother aspect, third-party device 130 may be associated with afinancial service provider configured to make payments to the customer,such as direct deposits into the customer's financial account. Forexample, third-party device 130 may be associated with a bank throughwhich a customer's employer makes payments to their employees.

In yet another example, a third-party device 130 may be associated witha financial transaction processing service, such as an automatedclearing house. In this instance, third-party device 130 may beconfigured to process transactions to send money to or from a customer'sfinancial account. For example, third-party device 130 may be configuredto receive funds from a customer account and send the funds to amerchant to make a payment owed by the customer. Similarly, third-partydevice 130 may be configured to receive funds from a financial serviceprovider and send the funds to the customer's account to make a paymentto the customer.

Network 140 may be any type of network that provides communications,exchanges information, and/or facilitates the exchange of informationbetween account switch management system 102, other components offinancial service provider 110, client devices 120, and/or third-partydevices 130. In one embodiment, network 140 may be the Internet, a LocalArea Network, or other suitable connection(s) that enables system 100 tosend and receive information between the components of system 100. Inother embodiments, one or more components of system 100 may communicatedirectly through a dedicated communication link(s) (not shown), such asa link between client device 120 and third-party device 130.

In one embodiment, user 112 may operate client device 120 to perform oneor more processes associated with account switch management system 102.User 112 may operate client device 120 to communicate with accountswitch management system 102 to manage an account switch. An accountswitch may include any instance in which a customer chooses to stop useof one financial account in favor of another financial account. Theaccount switch may include switch of a single transaction normally madeusing one financial account to another financial account (e.g., paying abill with a different account), switch of all transactions associatedwith one financial account to another financial account (e.g., switchingto a new account and closing an old account), or something in-between.Transactions may include, for example, deposits into a financialaccount, such as a direct deposit, and/or payments made from a financialaccount, such as bills paid by one or more of a payment processer (e.g.,ACH), a debit card, or a bill pay system. In an exemplary embodiment, acustomer (e.g., user 112) may open a new financial account (e.g., achecking account) with financial service provider 110 and switch some orall transactions from a financial account held with another financialservice provider to the new account, using account switch managementsystem 102.

It should be understood that switching of transactions may refer to anyprocess by which a current or future transaction is made through onefinancial account instead of another financial account. For example,switching of a transaction may refer to changing an arrangement with athird-party such that future transactions occur through one financialaccount different from another financial account previously used totransact with the third-party. In some embodiments, the third-party maybe instructed to transact with the different financial account (e.g.,receive a notification), which may be completed via one or moreautomated and/or manual processes.

In executing the one or more processes associated with an accountswitch, account switch management system 102 may communicate with one ormore third-party device 130. These communications may arrange tocomplete switches of transactions (e.g., bill payments, direct deposits,etc.) associated with the customer from one financial account to anotherfinancial account. For example, account switch management system 102 maycommunicate with a third-party device 130 associated with a merchant toswitch automatic recurring payments made by the customer to the merchantfrom one financial account (e.g., an old financial account) to anotherfinancial account (e.g., a new financial account).

In another aspect, account switch management system 102 may communicatewith a third-party device 130 associated with the financial serviceprovider that maintains the financial account from which the customer isswitching. For example, account switch management system 102 maycommunicate with a financial service provider associated with thecustomer's previous financial account, to instruct the financial serviceprovider to complete transactions with the previous account (e.g., pay abill, transfer funds to the new account, stop payments, etc.). In thisway, the customer may switch accounts used for transactions withthird-parties through use of account switch management system 102.

FIG. 2 shows an exemplary server 211 for implementing embodimentsconsistent with the present disclosure. In an exemplary embodiment,server 211 may correspond to account switch management system 102.However, it should be understood that variations of server 211 may beused by another component of financial service provider 110, clientdevice 120, third-party device 130, and/or components thereof.

In one embodiment, server 211 may include one or more processors 221,one or more memories 223, and one or more input/output (I/O) devices222. Server 211 may take the form of a mobile computing device, generalpurpose computer, a mainframe computer, or any combination of thesecomponents. According to some embodiments, server 211 may comprise webserver(s) or similar computing devices that generate, maintain, andprovide web site(s) consistent with disclosed embodiments. Server 211may be standalone, or it may be part of a subsystem, which may be partof a larger system. For example, server 211 may represent distributedservers that are remotely located and communicate over a network (e.g.,network 140) or a dedicated network, such as a LAN. Server 211 maycorrespond to any of client device 120, merchant device 120, andfinancial service provider device 130.

Processor 221 may include one or more known processing devices, such asa microprocessor from the Pentium™ or Xeon™ family manufactured byIntel™, the Turion™ family manufactured by AMD™, or any of variousprocessors manufactured by Sun Microsystems. The disclosed embodimentsare not limited to any type of processor(s) configured in server 211.

Memory 223 may include one or more storage devices configured to storeinstructions used by processor 221 to perform functions related todisclosed embodiments. For example, memory 223 may be configured withone or more software instructions, such as program(s) 224 that mayperform one or more operations when executed by processor 221. Thedisclosed embodiments are not limited to separate programs or computersconfigured to perform dedicated tasks. For example, memory 223 mayinclude a single program 224 that performs the functions of the server211, or program 224 could comprise multiple programs. Additionally,processor 221 may execute one or more programs located remotely fromserver 211. For example, client device 120, merchant device 120, and/orfinancial service provider device 130, may, via server 211, access oneor more remote programs that, when executed, perform functions relatedto certain disclosed embodiments. Memory 223 may also store data 225that may reflect any type of information in any format that the systemmay use to perform operations consistent with the disclosed embodiments.

I/O devices 222 may be one or more devices configured to allow data tobe received and/or transmitted by server 211. I/O devices 222 mayinclude one or more digital and/or analog communication devices thatallow server 211 to communicate with other machines and devices, such asother components of system 100.

Server 211 may also be communicatively connected to one or moredatabase(s) 226. Server 211 may be communicatively connected todatabase(s) 226 through network 140. Database 226 may include one ormore memory devices that store information and are accessed and/ormanaged through server 211. By way of example, database(s) 226 mayinclude Oracle™ databases, Sybase™ databases, or other relationaldatabases or non-relational databases, such as Hadoop sequence files,HBase, or Cassandra. The databases or other files may include, forexample, data and information related to the source and destination of anetwork request, the data contained in the request, etc. Systems andmethods of disclosed embodiments, however, are not limited to separatedatabases. In one aspect, system 200 may include database 226.Alternatively, database 226 may be located remotely from the system 200.Database 226 may include computing components (e.g., database managementsystem, database server, etc.) configured to receive and processrequests for data stored in memory devices of database(s) 226 and toprovide data from database 226.

FIG. 3 illustrates an exemplary process 300, consistent with disclosedembodiments. In one embodiment, account switch management system 102 mayexecute software instructions to at least partially perform process 300to manage an account switch. In an exemplary embodiment, a customer(e.g., user 112) may decide to switch financial service providers andarrange to close or otherwise cease or lessen use a financial accountmaintained by a financial service provider (“old account”) in favor of afinancial account maintained by financial service provider 110 (“newaccount”). Account switch management system 102 may receive input fromthe customer and execute or arrange to execute instructions that performprocess 300 to manage the account switch, which may ensure that theaccount switch is efficient (e.g., that all transactions that happenduring the process of the account switch occur, and occur as desired).

In order to execute an account switch, account switch management system102 may initiate or receive instructions to initiate the account switch(step 310). The customer may operate client device 120 to inputinstructions to initiate the account switch. For example, the customermay operate client device 120 to execute instructions that open a userinterface (e.g., a web page, mobile app, etc.) on client device 120,which may be configured to communicate with account switch managementsystem 102, such as through network 140 and/or an API. The userinterface may be provided by financial service provider 110, which maymaintain the new account. The customer may choose to initiate an accountswitch through input to client device 120.

In one example, the customer may operate client device 120 to open a webpage provided by financial service provider 110. The customer may havepreviously opened the new account with financial service provider 110 ormay proceed to do so. After the new account has been opened, thecustomer may choose to execute a process that initiates the accountswitch via account switch management system 102. For example, thecustomer may sign up for an account switch management service or maysimply select an account switch management tool provided on the webpage. Account switch management system 102 may receive the request forinitiation of an account switch.

To execute the account switch, account switch management system 102 maycoordinate with and/or instruct account switch data engine 104 to createa checklist of transactions that may or will be required to switch fromthe old account to the new account (step 320). Account switch dataengine 104 may be a component that includes software instructions (e.g.,programs, algorithms, etc.) that are executed by account switchmanagement system 102 (or another system). Alternatively, account switchdata engine 104 may be a separate computing system with one or moreprocessors that execute software instructions to perform processesconsistent with aspects relating to the functions of account switch dataengine 104. For example, account switch management system 102 mayexecute software that determines one or more transactions that thecustomer wants to take place through the new account in the future(e.g., switching of a bill pay or direct deposit to the new account).Client device 120 may receive input from the customer and perform one ormore processes to transmit information about the old account (e.g.,transaction history) to account switch management system 102. Accountswitch data engine 104 may process the information to determine achecklist of suggested transactions that the customer may want to switchto the new account. The list of suggested transactions may be providedto the customer via client device 120 (e.g., displayed to the customervia a display device associated with or connected to client device 120).

After account switch management system 102 determines the list oftransactions that may be switched, the customer may interact with theaccount switch management system 102 to arrange for the switch of one ormore of the suggested transactions (step 330). The customer may provideinput to client device 120 to select from the list of suggestedtransactions and provide account switch management system 102 withinformation, such as which transactions to switch and when to switchthem. For example, the customer may select a bill payment transactionand instruct account switch management system 102 to immediately begin aprocess of switching the bill payment from the old account to the newaccount (i.e., future payments be made from the new account instead ofthe old account).

Account switch management system 102 may execute software to perform oneor more processes to provide recommendations to the customer regardingwhich transactions to switch and when to switch them. In addition,account switch management system 102 may offer additional servicesassociated with the account switch, such as an option to transfer fundsfrom the old account to the new account (or vice versa) or an option toschedule or execute a transaction (e.g., schedule a bill payment). Therecommendations and additional services may be provided to the customervia client device 120. The customer may take these into account wheninstructing account switch management system 102 to switch transactions.

Account switch management system 102 may instruct a switch tool toperform one or more processes that carry out the transaction switchesfrom the old account to the new account (step 340). In an exemplaryembodiment, the switch tool may be another computing system associatedwith financial service provider 110. Alternatively, switch tool may besoftware executed by account switch management system 102 to perform oneor more switch processes consistent with the disclosed embodiments. Inone embodiment, the switch tool may communicate with third-party devices130 to execute one or more processes to switch future transactionsassociated with the third-party such that they occur using the newaccount. The one or more processes may vary depending on the transactionbeing switched and the associated third-party. In one aspect, the one ormore processes may include one or more processes that are necessary toperform the switch of transactions. In one example, the switch tool mayautomatically update payment information (e.g., account number,financial service provider, etc.) stored by a third-party device 130. Inanother example, the switch tool may provide instructions to a userassociated with a third-party device 130 for switching the account to beused for future transactions. In yet another example, the switch toolmay provide instructions to the customer (e.g., user 112) for switchinga transaction with a third party to the new account.

The disclosed embodiments may be configured to enable a customer toinstruct account switch management system 102 to perform process 300 toswitch transactions from an old account to a new account. It should beunderstood that the input required by or requested from the customer mayvary. For example, the customer may choose to allow account switchmanagement system 102 to automatically generate a list of transactionsto be switched, determine when to switch each transaction, andcoordinate with a switch tool to switch the transactions. In otherexamples, the disclosed embodiments may execute software that allows thecustomer to choose which transactions to switch and choose when toswitch them.

FIG. 4 illustrates an exemplary process 400, consistent with disclosedembodiments. In one embodiment, account switch management system 102 mayperform process 400 to generate a checklist of suggested transactions tobe switched using account switch data engine 104. The checklist ofsuggested transactions may inform the customer of which transactionsassociated with one or more old accounts may need to be switched toavoid unwanted transactions occurring through an old account.

In order to determine which transactions may need to be switched,account switch management system 102 may receive information related toprevious transactions made by the customer (step 410). In an exemplaryembodiment, account switch management system 102 may receive alltransaction data associated with an old account. For example, accountswitch management system 102 may communicate with a third-party device130 associated with a financial service provider that maintains thecustomer's old account. The third-party device 130 may send thetransaction data to account switch management system 102 for use byaccount switch data engine 104.

The transaction data may be in the form of multiple transaction entriesthat each include transaction information. The transaction informationmay include a transaction description (e.g., what the transaction is andwhen is occurred), third-party information (e.g., a merchant to which apayment is made), amount information, date processed information,recurrence information, etc. In some embodiments, before being receivedby account switch management system 102, the transaction information maybe processed by an enhanced transaction filter, which may break down thesupplied transaction information into separate pieces of data that fitinto one or more of the these categories.

Client device 120 may be configured to execute software instructions toperform one or more processes that enable the customer to arrange forthe transaction data to be sent to account switch management system 102.For example, financial service provider 110 may generate a userinterface that may include an option for the user to log in to their oldaccount through the account switch management system 102. Data may betransferred through account switch management system 102 to and from athird-party device 130 associated with the financial service providerthat maintains the old account. The customer may provide input toauthorize the third-party device 130 to transmit the transaction data tothe account switch management system 102 (e.g., username and passwordfor the old online account).

The transaction data received by account switch management system 102may include all transaction made using the old account over a selectedperiod of time, or some selected subset of all transactions (e.g., allpayments, all deposits, etc.). In order to determine which transactionsare transactions that the customer may want to switch to the newaccount, account switch data engine 104 may parse the transaction data(step 420). Account switch data engine 104 may parse the data using oneor more processes, programs, algorithms, crowd-sourced information fromone or more users (e.g., financial service provider employees and/orcustomers), etc. to determine which transactions are likely associatedwith a current or future transaction that may need to be switched to thenew account. In order to determine these transactions, account switchdata engine 104 may execute software instructions to perform sub-process421.

In some embodiments, through sub-process 421, account switch data engine104 may transform the transaction data to create the final checklist ofsuggested transactions to switch. To generate the checklist, accountswitch data engine 104 may filter the transaction data to exclude alltransactions that are not associated with an account switch (step 422).In certain aspects, transactions that are not associated with an accountswitch may include any transactions that are not related to a potentialfuture transaction using stored account information (e.g., non-recurringtransactions). In other aspects, transactions that are not associatedwith an account switch may include any transactions that are not relatedto bill payments or direct deposits. For example, these excludable typesof transactions may include point-of-sale purchases by the customerusing their debit card associated with the old account. Such a purchaseis not related to a future transaction (e.g., bill payment). Thesetransactions may be removed through identification of the third-partyassociated with the transaction. For example, purchase transactions at amerchant such as a restaurant, grocery store, convenience store, etc.,can be removed. These “one-off” transactions may be identified byaccount switch data engine 104 and removed from consideration for thechecklist.

Account switch data engine 104 may also transform the transaction datato remove duplicate transactions (step 424). This may take place beforeor after removing all non-switch transactions. Since transactions thatmay need to be switched are likely to be recurring transactions (e.g.,monthly payments or direct deposits), the transaction data received byaccount switch data engine 104 may include duplicate transaction entriesthat represent the same transaction to be switched. For example, accountswitch data engine 104 may identify a plurality of transaction entrieseach as electric bill payments for different months. In one example,account switch data engine 104 may remove all but one (e.g., the mostrecent) of the plurality of transaction entries. In another example,account switch data engine 104 may combine the related transactionentries into a single transaction entry and estimated monthly paymentposting date to be added to the checklist.

Account switch data engine 104 may also cleanse each transaction entry(step 426). This process may take place after the transaction data hasbeen narrowed down to transaction entries that each represent adifferent transaction to be switched (e.g., after filtering unassociatedtransactions and removing duplicates). Cleansed transaction entries mayinclude information that can be associated with a particulartransaction, such that it is known what the transaction data representsand what related future transactions may occur. In this way, accountswitch management system 102 may be able to display a meaningfultransaction entry to the customer as part of the checklist (e.g., sothat the customer knows what the transaction is) and may be able toarrange for a switch tool to switch the transactions (e.g., changefuture transactions to go through the new account).

Account switch data engine 104 may receive a raw data transaction entryand execute instructions to transform it into a cleansed transactionentry. For example, a transaction entry such as 2045 VZWRLSS DESCR: EPAYIDN:NAME may be translated into “Verizon Wireless.” The cleansedtransaction entry may be in a form that is more meaningful to thecustomer because, for example, it may be easier to recognize thetransaction that may need to be switched (e.g., cell phone bill).Further, the cleansed transaction entry may be in a form that allows foradditional processing to be automated (e.g., connection to a Bill PayAPI).

Cleansing of transaction entries may be completed via one or more manualand/or automated processes. In one example, a user (e.g., an employee offinancial service provider 110) may manually review transaction entriesto create matching entries that identify specific transactioninformation, such as merchant name, merchant location, transactionamount, etc. The matched transaction entry may be stored in a database.Based on the matched entry, an algorithm may be created to automaticallycleanse subsequent similar transaction entries.

In addition or alternatively, account switch management system 102 mayexecute instructions to automatically cleanse transaction entries by aprocess (e.g., program, algorithm, etc.) that removes unrelated andcommonly occurring alphanumeric codes, such as payment channel codes,(e.g., ePayment, online payment, ACH payment codes, etc.) and accountidentifier codes (e.g., IDN, customer name, etc.), to leave only theportion of the transaction entry that includes particular transactioninformation (e.g., merchant name, merchant location, etc.).

Further, account switch data engine 104 may “learn” how to cleanseparticular transactions based on feedback from use of account switchmanagement system 102. For example, if a threshold number of users(e.g., customers) manually edit a particular transaction entry in acertain way (e.g., corrects merchant name), account switch data engine104 may add to or modify instructions associated with cleansing similartransaction entries. In some embodiments, a user (e.g., an employee offinancial service provider 110) may edit an associated algorithm basedon the user's feedback, as necessary. In this way, future similartransaction entries may be automatically cleansed in a manner thatreflects common edits made by customers.

In addition to cleansing the transaction entries, account switch dataengine 104 may categorize each transaction entry (step 428). Forexample, each transaction entry may be categorized as direct deposit,bill paid through biller through an ACH, bill paid through billerthrough a debit card, and bill paid through bill pay system (by papercheck or electronically). Categorization may also include a categoryindicating possible future transactions, such as whether transactionsare one-off or recurring. Categorization of each transaction to beincluded in the checklist may allow account switch management system 102to make recommendations regarding when a transaction should be switched,as well as assisting a switch tool in determining how to switch atransaction.

Account switch data engine 104 may execute software instructions toperform sub-process 421 to generate a preliminary checklist of suggestedtransactions to be switched. The preliminary checklist may include alist of identified transactions that the customer will likely need toswitch in order to ensure that future transactions occur as desired.Additional processing may occur via process 400 to further refine thepreliminary checklist to ensure that all transactions to be switched areproperly accounted for.

In one aspect, to refine the preliminary checklist, account switchmanagement system 102 and account switch data engine 104 may usecrowd-sourcing to improve the checklist (step 430). The crowd-sourcingmay include manual correction, addition, subtraction, etc. of entriesincluded in the preliminary checklist. In one aspect, the crowd-sourcingfunction may allow for review by a user associated with financialservice provider 110. For example, account switch management system 102may supply the preliminary checklist to a designated user that mayconsider the checklist and determine if any changes should be made. Forexample, a designated user may determine that a non-switch transaction(e.g., a one-time retail purchase) was erroneously included in thechecklist, and remove the transaction entry. Similarly, the user maydetermine that a normal switch transaction (e.g., direct deposit) is notincluded in the preliminary checklist and proceed to check the rawtransaction data to determine if such a transaction was missed, and addit, if necessary. Other functions may include correcting cleansed andcategorized transactions and/or adding missing information. Accountswitch management system 102 may receive input from the designated userand execute software instructions to complete the requestedmodifications.

In another aspect, the crowd-sourcing function may include the customer(e.g., user 112) providing input to modify the preliminary checklist.For example, client device 120 may provide the preliminary checklist tothe customer. The customer may review the preliminary checklist todetermine if any corrections, additions, subtractions, etc. arenecessary. Similarly, the customer may add any transaction entries thatwere not associated with the old account but will need to be added tothe new account. Client device 120 may receive input from the customerto modify the preliminary checklist and transmit associated data toaccount switch management system 102, as necessary.

The crowd-sourcing function may allow for increased reliability ofaccount switch management system 102, in that all transactions may beaccounted for before being switched to the new account. In addition, thecrowd-sourcing function may allow account switch management system 102to identify mistakes or omissions by account switch data engine 104 andmay store information that allows account switch data engine 104 toaccount for the mistakes in the future 104. In this way, thecrowd-sourcing function may act as a feedback loop that improves process400 and sub-process 421. In order to achieve this functionality, accountswitch management system 102 may store changes made by users in memoryand execute software instructions to recognize similar mistakes in thefuture and correct them. In this way, account switch data engine 104 maysupplement sub-process 421 with processes, programs, algorithms, etc.that help account switch data engine 104 efficiently generate apreliminary checklist that requires little or no user input.

After the preliminary checklist has been generated and any user inputhas been used to modify it, account switch management system 102 (e.g.,via account switch data engine 104) may provide the preliminarychecklist to the customer as a final checklist of transactions to beswitched (step 440). In one embodiment, account switch management system102 may transmit the final checklist to client device 120 for display tothe customer (e.g., user 112) via a display device associated with orconnected to client device 120.

In certain embodiments, the checklist may be an identification tool forthe customer to easily identify the transactions that need to beswitched from their old account. In other exemplary embodiments, thechecklist may be an interactive tool that identifies these transactionsand allows the user to arrange for the switches to occur. In this waythe checklist may serve as a component of an account switch manager,which will be described in more detail.

FIG. 5 illustrates an exemplary process 500, consistent with disclosedembodiments. In one embodiment, account switch management system 102 mayperform process 500 to manage the switching of accounts for a customer.In one aspect, process 500 may allow a user to organize the switching ofaccounts such that switching of transactions occurs efficiently and asdesired. In another aspect, account switch management system 102 mayperform process 500 to execute software instructions and coordinate withone or more of client device 120 and/or third-party device 130 to switchone or more transactions associated with the customer accounts.

In one embodiment, account switch management system 102 may receive achecklist of transactions to be switched (step 510). In one exemplaryembodiment, the checklist of transactions may be the final checklistgenerated by account switch management system 102 and account switchdata engine 104, after performing process 400. In alternativeembodiments, the checklist may be completely or partially generated byanother source (e.g., the customer) and transmitted to a component ofaccount switch management system 102. A processing component of accountswitch management system 102 may receive the checklist from a memorycomponent of account switch management system 102, a client device 120,a third-party device 130, or a combination of these components.

Account switch management system 102 may transmit the checklist toclient device 120 for display to the customer (e.g., user 112) (step520). Client device 120, via the checklist, may present to the customerall of the transactions that may need to be switched from the customer'sold account to the customer's new account. In addition, account switchmanagement system 102 may receive account information for each of theold account and the new account and may also transmit this informationto client device 120 for display to the customer. For example, clientdevice 120 may receive and display the account balance for each of theold account and the new account. It should be understood that accountswitch management system 102 may receive the account information fromthe financial service provider (e.g., financial service provider 110)associated with the account.

Further, it should be understood that the manner in which information isdisplayed to and received from the customer may depend on thearrangement of client device 120. In an example in which client device120 is a laptop or desktop computer, interaction with the customer maytake place via a web page. In another example in which client device 120may be a mobile device such as a smart phone or tablet, interaction withthe customer may take place via a mobile application.

In addition to transmitting the checklist and account information,account switch management system 102 may also determine a recommendation(step 530). The recommendation may relate to a potential future customeraction associated with the old account and/or the new account. Forexample, the recommendation may include a recommended date for switchingeach particular transaction, or a recommendation that the transactionswitch not be initiated until the next payment is made.

Account switch management system 102 may determine when to switch a billpay transaction based on one or more previous payment dates or currentlyscheduled future payment dates. For example, if a particular bill isscheduled to be paid in 2 days (or other determined threshold length oftime), account switch management system 102 may recommend that thetransaction be switched after the current bill has been paid using thecustomer's old account. In this way, delays in payment associated withswitching of accounts may be avoided and the payment may be more likelyto be received on time. Similarly, account switch management system 102may determine which transaction, if any, is associated with a directdeposit (e.g., the customer's paycheck) and recommend that thattransaction be switched last, after all other transactions have beenswitched.

In another example, the recommendation may be to transfer a particularamount of money from the old account to the new account or from the newaccount to the old account. Account switch management system 102 mayexecute software instructions to determine that one of the customeraccounts may have insufficient funds (e.g., to make a scheduledpayment). Account switch management system 102 may recommend that thecustomer transfer money to that account to deposit sufficient funds. Inyet another example, account switch management system 102 may determinea recommendation that the customer authorize a payment transaction(e.g., to pay a bill that is due from one of the accounts).

Consistent with the disclosed embodiments, account switch managementsystem 102 may provide a customer with the checklist of transactions tobe switched, account information, recommendations, etc. The customer mayuse this information, and any other relevant information, to makechoices on if and when to switch each transaction on the checklist, aswell as other actions (e.g., money transfers, bill payments) to request.Account switch management system 102 may receive input from the customerand execute software to perform one or more processes to complete (orarrange to have completed) an action requested by the customer. Accountswitch management system 102 may receive a notification with therequested action from client device 120 (step 540). One exemplary actionmay include the customer selecting a transaction to be switched andrequesting that the switch be completed. For example, the customer mayselect a particular bill pay transaction (e.g., electric bill) andrequest that it be switched from their old account to their new account.The customer may input this action to client device 120, which may sendthe request as a notification to account switch management system 102.Account switch management system 102 may execute instructions to arrangefor the transaction to be switched. In one example, account switchmanagement system 102 may arrange for a switch tool to automaticallyswitch the transaction via communication with a third-party device 130associated with the merchant that receives the payment for the bill(e.g., the electric company). In another example, account switchmanagement system 102 may determine a manual process for switching thetransaction and may transmit the instructions for carrying out thatprocess to client device 120 for display to the customer.

Another exemplary action may include a transfer of funds between the oldaccount and the new account. The customer may be planning to make apayment from their new account (e.g., debit card purchases, pay billsthat have already been switched to the new account). In order to ensurethat sufficient funds are in the new account, the customer may input toclient device 120 a request to transfer funds from their old account totheir new account. Account switch management system 102 may receive thisrequest and arrange for it to be completed. For example, account switchmanagement system 102 may execute software instructions to communicatewith the financial service provider(s) associated with the accounts andarrange for the transfer of funds to take place. In an exemplaryembodiment, account switch management system 102 may be configured toexecute software instructions to perform an expedited transfer processthat allows the funds to be available in the recipient account in ashort amount of time (e.g., immediately, same-day, etc.).

In addition to receiving data instructions related to requested customeractions, and performing one or more processes to complete the requestedcustomer actions, account switch management system 102 may provideinformation related to the current status of the switches and theaccounts to client device 120 (step 550). This information may betransmitted to client device 120 for display to the customer. Forexample, account switch management system 102 may determine whichtransactions have yet to be switched, which are in the process of beingswitched, and which transaction switches have been completed. Inaddition, account switch management system 102 may updaterecommendations for when to execute transaction switches, as well as toprovide additional recommendations, such as an amount of money totransfer from one account to another. In this way, account switchmanagement system 102 may perform one or more processes that allow thecustomer to transfer funds from one account to another such thatsufficient funds may be present in each account to cover any expectedpayments that will be made. In addition, account switch managementsystem 102 may recognize any potential issues (e.g., low balance) andalert the customer (via client device 120) that further action (e.g.,deposit of additional funds) may be necessary to cover future payments(e.g., scheduled payments from one of the accounts).

In one example, as long as the two accounts remain open, the customermay utilize account switch management system 102 to manage transactionsand transfers associated with each account. After all transactionswitches have been completed, account switch management system 102 maycomplete the account switch (step 560). In one example, the completionof all transaction switches may be indicated by the completion of theaccount switch. In another example, account switch management system 102may arrange for the old account to be closed, which may includecommunicating with the financial service provider that maintains the oldaccount or providing the customer with instructions regarding closure ofthe old account. Similarly, the customer may close the old accountwithout prompting and inform account switch management system 102 of theclosure (e.g., via client device 120). In some embodiments, accountswitch management system 102 may send a notification to a client device120 associated with the customer (e.g., via text message, e-mail, postalmail, etc.), indicating that the account switch has been completed.

It should be understood that process 500 is only representative of anexemplary manner in which the customer may use account switch managementsystem 102 to manage a switch of accounts. Other processes, steps,actions, not described with respect to process 500 may be included,according to the particular details of the customer, the accounts, thefeatures of account switch management system 102, etc. Further, itshould be understood that any steps or processes associated with accountswitch management device 102 may be at least partially carried out byone or more client devices 120 and/or third-party device 130.

Account switch management system 102 may perform processes that generateand provide through user interface(s) additional features that may beused by the customer. For example, account switch management system 102may communicate with one or more third-party devices 130 and clientdevice 120 to allow the customer to schedule a payment to a third-party(e.g., a merchant) through the old or new account. In another example,account switch management system 102 may calculate a projected balanceof the old and/or new account based on known items such as scheduledpayments, average spending habits, required or desired minimum balances,etc. The projected balance and the items used to calculate the projectedbalance may be presented to the customer for consideration in makingtransaction switches, transfers of funds, and use of funds.

FIGS. 6-9 illustrate exemplary user interfaces that may be provided tothe customer, such as via client device 120, for display and entry ofinformation associated with management of an account switch usingaccount switch management device 120. The exemplary interfaces depict aninteractive checklist in the process of completing an account switchfrom an old account to a new account.

FIG. 6 illustrates exemplary user interface 600 that may be displayed toa customer (e.g., user 112) using client device 120. User interface 600includes a checklist of transactions that may be switched using accountswitch management system 102. The checklist of transactions may includea list of bills to switch 610, which may include bills or othertransactions for which switches have not been initiated. The checklistof transactions may also include a list of in process switches 620,which may include transactions for which a switch has been initiated,but not yet completed. The checklist of transactions may also include alist of switched transactions 630, which may include transactions forwhich a switch has been completed. Each entry of the checklist mayinclude an identifier 640, which may be the result of the cleansingprocess in detailed in process 400 (e.g., Verizon Wireless) or may be ageneric identifier associated with the cleansed transaction entry (e.g.,Cell Phone Bill). The identifier may include a logo, such as a logoassociated with a merchant associated with the transaction. Eachidentifier may have an associated button 650 that may be selected by thecustomer, such as to initiate (or cancel) the switch.

User interface 600 may also include a recommendation 660 regarding theswitch of one or more transactions. Recommendation 660 may be calculatedby account switch management system 102 and provided to the customer forconsideration in determining when to switch particular transactions.

User interface 600 may also include old account information 670 and newaccount information 680. Old account information 670 may indicate thefinancial service provider that maintains the old account, the currentbalance of the old account, and a projected balance of the old account,which may be calculated based on information regarding future use of theaccount. New account information 680 may similarly indicate thefinancial service provider, account balance, and projected accountbalance.

FIG. 7 illustrates another exemplary user interface 700 consistent withdisclosed embodiments. In addition to the features included with userinterface 600, user interface 700 depicts an additional functionalitythat may allow a customer to prevent insufficient funds in their newaccount. For example, user interface 700 may include an alert 710indicating that the customer may not have sufficient funds in their newaccount to pay a bill (e.g., credit card bill). In this way, thecustomer may consider depositing or transferring funds to their newaccount.

In addition to the alert 710, user interface 700 may include a transferfeature 720 that may allow a user to arrange for the transfer of fundsfrom one account to another. The customer may operate client device 120to enter an amount to transfer, the account to transfer from (e.g., theold account), and the date on which the transfer is to occur. Thecustomer may initiate the transfer, which may be sent to account switchmanagement device 102, which may carry out the transfer.

FIG. 8 illustrates another exemplary user interface 800 consistent withdisclosed embodiments. In addition to the features included with userinterface 600, user interface 800 depicts an additional functionalitythat may allow the customer to schedule a payment associated with thetransaction. For example, user interface 800 pay include a paymentfeature 810 that allows the user to arrange for a payment to be made.The customer may enter an account number, payment date, and paymentamount by operating client device 120. The customer may then initiatethe payment, which may be executed by account switch management system102 (in communication with third-party devices 130). In an exemplaryembodiment, the user may be prompted to make the payment based on arecommendation that the transaction not yet be switched because the billis almost due. An alert 820 may be included to indicate that switchingis not recommended at that time.

FIG. 9 illustrates another exemplary user interface 900. In addition tothe features included with user interface 600, user interface 900depicts a breakdown 910 of a projected balance associated with thecustomer's new account. The breakdown 910 may include multiple futuretransaction entries that may be used to project a future accountbalance, if each of the transactions were to take place. In addition tofuture transactions, a cushion may be factored into the calculation,such that a minimum required or desired balance, or an anticipatedamount of additional spending may be accounted for in the calculation.As shown in FIG. 9, various lengths of time (e.g., 7 days, 2 weeks, 1month) may be used for the calculation.

The user interfaces depicted in FIGS. 6-9 should be considered exemplaryonly and the disclosed embodiments are not limited to the features orarrangement of features shown. Other exemplary user interfacesconsistent with the disclosed embodiments may be possible.

Consistent with the disclosed embodiments, account switch managementsystem 102 may be used in some or all of the processes described herein.For example, account switch management system 102 may be used togenerate a checklist of transactions to be switched, as well as toexecute various processes associated with management of and actualswitching of selected transactions. It should be understood however,that other components of system 100 may be used to execute some or allof the associated steps.

The disclosed embodiments may allow a customer to determine whichtransactions associated with an old account may need to be switched to anew account. Further, simplified and efficient management of theswitching of each transaction may be possible. In this way, customersmay not be deterred from opening new accounts and may be confident inswitching transactions to the new account.

The exemplary disclosed embodiments describe systems and methods formanaging a financial account switch. The foregoing description has beenpresented for purposes of illustration. It is not exhaustive and is notlimited to the precise forms or embodiments disclosed. Modifications andadaptations of the embodiments will be apparent from consideration ofthe specification and practice of the disclosed embodiments. Forexample, the described implementations include hardware and software,but systems and methods consistent with the present disclosure can beimplemented as hardware alone.

Computer programs based on the written description and methods of thisspecification are within the skill of a software developer. The variousprograms or program modules can be created using a variety ofprogramming techniques. For example, program sections or program modulescan be designed in or by means of Java, C, C++, assembly language, orany such programming languages. One or more of such software sections ormodules can be integrated into a computer system, computer-readablemedia, or existing communications software.

Moreover, while illustrative embodiments have been described herein, thescope includes any and all embodiments having equivalent elements,modifications, omissions, combinations (e.g., of aspects across variousembodiments), adaptations or alterations based on the presentdisclosure. For example, while two accounts (one old account and one newaccount) are described herein, it is possible for more than two accountsto be included and managed by the disclosed embodiments (e.g., one ormore old accounts switched to one or more new accounts). The elements inthe claims are to be interpreted broadly based on the language employedin the claims and not limited to examples described in the presentspecification or during the prosecution of the application, whichexamples are to be construed as non-exclusive. Further, the steps of thedisclosed methods can be modified in any manner, including by reorderingsteps or inserting or deleting steps. It is intended, therefore, thatthe specification and examples be considered as example only, with atrue scope and spirit being indicated by the following claims and theirfull scope of equivalents.

1. A computer-implemented method of using an account switch data engine, comprising: receiving, by one or more processors, transaction information relating to previous transactions associated with a first user and a first financial account, wherein the transaction information includes one or more transaction entries corresponding to recurring payments and one or more transaction entries not corresponding to recurring payments; generating, by the one or more processors and based on the transaction information, a list of one or more transaction entries that are to be switched from the first financial account to a second financial account, wherein generating the list comprises filtering the received transaction information to remove the one or more transaction entries not corresponding to recurring payments; receiving, by the one or more processors, input from at least the first or a second user to modify the list; modifying, by the one or more processors, the list based on the input; and providing, by the one or more processors, a representation of the modified list to a client device.
 2. (canceled)
 3. The method of claim 1, wherein filtering the received transaction information includes removing one or more transaction entries from the list that are not associated with an account switch.
 4. The method of claim 3, wherein the one or more transaction entries that are not associated with an account switch include one or more transaction entries associated with one or more non-recurring transactions.
 5. The method of claim 1, wherein filtering the received transaction information includes removing duplicate transaction entries, wherein the duplicate transaction entries are transaction entries associated with the same recurring payments.
 6. The method of claim 1, wherein filtering the received transaction information includes cleansing the one or more transaction entries.
 7. The method of claim 1, wherein filtering the received transaction information includes categorizing the one or more transaction entries.
 8. The method of claim 7, wherein categorizing the one or more transaction entries includes associating each transaction entry with a category selected from direct deposit, bill paid through biller through an ACH, bill paid through biller through a debit card, and bill paid through bill pay system.
 9. An account switch data engine system, comprising: one or more memory devices storing software instructions; and one or more processors configured to execute the software instructions to: receive, by the one or more processors, transaction information relating to previous transactions associated with a first user and a first financial account, wherein the transaction information includes one or more transaction entries corresponding to recurring payments and one or more transaction entries not corresponding to recurring payments; generate, by the one or more processors and based on the transaction information, a list of one or more transaction entries that are to be switched from the first financial account to a second financial account, wherein generating the list comprises filtering the received transaction information to remove the one or more transaction entries not corresponding to recurring payments; receive, by the one or more processors, input from at least the first or a second user to modify the list; modify, by the one or more processors, the list based on the input; and provide, by the one or more processors, a representation of the modified list to a client device.
 10. A computer-implemented method of managing a financial account switch, comprising: receiving, by one or more processors, a list of transaction entries to be switched from a first account to a second account, the transaction entries relating to transactions involving the first account; receiving, by the one or more processors, account information associated with the first account and the second account; determining, by the one or more processors, a recommendation relating to a customer action associated with at least one of the first account and second account, based on the transaction entries and the account information, wherein the recommendation includes a recommended date for initiating a transaction switch involving the first and second accounts; providing, by the one or more processors, the list of transaction entries and account information to a client device; providing, by the one or more processors, the recommendation to the client device; receiving, by the one or more processors, a request from the client device to complete an action relating to the at least one of the first account and second account; and transmitting, by the one or more processors, a notification to a processing device to complete the requested customer action.
 11. (canceled)
 12. The method of claim 10, wherein the recommendation includes an amount of money to transfer from either the first account to the second account or from the second account to the first account.
 13. The method of claim 10, wherein the requested customer action is a transaction switch from the first account to the second account.
 14. The method of claim 10, wherein the requested customer action is a transfer of money from either the first account to the second account or from the second account to the first account.
 15. The method of claim 10, further including providing, by the one or more processors, an alert associated with the at least one of the first account and the second account to the client device.
 16. The method of claim 15, wherein the alert includes a low-balance notification.
 17. The method of claim 10, wherein the recommendation is a recommendation to switch a direct deposit transaction after all payment-related transaction switches have been completed.
 18. The method of claim 10, wherein the action is the payment of a bill.
 19. The method of claim 10, further including calculating a projected balance of the at least one of the first account and the second account, and providing the projected balance to the client device.
 20. An account switch management system, comprising: one or more memory devices storing software instructions; and one or more processors configured to execute the software instructions to: receive, by the one or more processors, a list of transaction entries to be switched from a first account to a second account, the transaction entries relating to transactions involving the first account; receive, by the one or more processors, account information associated with the first account and the second account; determine, by the one or more processors, a recommendation relating to a customer action associated with at least one of the first and second account, based on the transaction entries and the account information, wherein the recommendation includes a recommended date for initiating a transaction switch involving the first and second accounts; provide, by the one or more processors, the list of transaction entries and account information to a client device; provide, by the one or more processors, the recommendation to the client device; receive, by the one or more processors, a request from the client device to complete an action relating to the at least one of the first account and second account; and transmit, by the one or more processors, a notification to a processing device to complete the requested customer action. 